Ticket purchase rules
Dear viewers!
According to the Resolution of the Moscow City Government dated November 20, 2024 No. 2638-PP "On conducting a pilot project providing for the peculiarities of attending cultural and entertainment events held in the state cultural institutions of Moscow", from March 15, 2025 all tickets for performances of the Chekhov International Theatre Festival presented at the theaters subordinate to the Department of Culture of Moscow become personalized.
This measure was introduced in order to improve the safety of citizens during cultural and entertainment events.
What does this mean for audience?
Ticketing
How do I fill in the details for another person if the tickets are purchased as a gift?
- To attend the performances of the Chekhov International Theater Festival presented at the theaters subordinate to the Department of Culture of the City of Moscow, it is necessary to purchase an Electronic Ticket on the official website of the Festival or from the official ticket operator of the Festival "Ticketland" by filling in the information about the buyer. You can choose the type of document to fill in:
- Passport of the Russian Federation;
- International passport;
- Temporary identity card;
- Military ID card of servicemen and cadets of military educational organizations;
- Identification card of a serviceman;
- Foreign document;
- Diplomatic passport;
- Service passport;
- Return document from CIS countries;
- Certificate of travel of a foreign citizen (stateless person) to a diplomatic mission;
- Residence permit in the Russian Federation;
- Refugee certificate;
- Temporary residence permit;
- Driver's license;
- Moscow Resident Card;
- Pension certificate;
- Student ID card.
- If you buy several tickets for one performance on the Festival website, the system will offer you to fill in the information for each spectator for each ticket separately, as, for example, in train or airplane tickets.
Where will personal data be stored?
- Please note that NP "Chekhov International Theater Festival" does not collect or store information about personal data of spectators. All actions regarding the transfer of personal data are the responsibility of the ticket operator - partner of the Festival MTS Live LLC (Ticketland.ru).
- When issuing a personalized ticket, the Consent to the processing of personal data shall be deemed to be freely expressed, of its own free will and in its own interest.
- When purchasing tickets on the Festival website with your permission, your personal data will be used by the official ticket partner of the Festival MTS Life LLC (Ticketland.ru) in relation to the processing and protection of personal data of individuals (subjects of personal data) on the basis of Article 24 of the Constitution of the Russian Federation, Chapter 14 of the Labor Code of the Russian Federation, Federal Law of 27.07.2006 №152-FZ (ed. 25.07.2011) "On Personal Data", other regulations of the Russian Federation..
You can read the full details in advance by going to the website https://ticketland.ru/oferta/, as well as during the purchase of the ticket you will have access to User Agreement
If you still have questions, please contact us tickets@chekhovfest.ru or call +7(495) 629-77-21.
Ticket reissue
How do I reissue a ticket to another person?
IMPORTANT! According to current rules, we cannot refund or reissue a ticket later than 10 days in advance..
- Since there are different reasons for replacing or refunding tickets, we suggest you read the detailed instruction in which you will find solutions for every case.
- Re-issue of a ticket purchased on our Festival website will be available at the website of the official ticket operator of the Festival Ticketland.ru from March 2025.
- If you have bought a ticket on the website of Ticketland.ru ticket operator, please contact this ticket operator directly.
A visit to the theater
What time does the theater open?
- Since the Festival performances are held at various venues in Moscow, we kindly ask you to familiarize yourself with the specific theatre's Rules of Attendance before purchasing tickets.
- Due to the introduction of new ticketing rules and the need to check the documents of spectators, we ask you to plan your arrival at the theater as early as possible. In all theaters where the Festival performances take place, you will be able to have a cup of coffee or tea in the audience cafeteria while waiting for the performance to start.
- Please pay particular attention to the start times of our Festival performances, as they vary depending on the venue.
How do I get through ticket control?
- If you have purchased an Electronic Ticket, please print out the Electronic Ticket in advance of the performance for each seat separately;
- To enter the performance using the Electronic Ticket, please show the theater controller your ticket and one of your identity documents. It is not possible to use the Electronic Ticket again;
- Please note that in case the spectator fails to present an identification document, as well as in case of discrepancy between the data in the ticket and the presented identification document, the Festival administration will be forced to refuse to attend the performance. This refusal will not be the basis for refunding the cost of the purchased ticket to the spectator;
- in case of revealing the fact of illegal purchase or use of an electronic ticket, the Festival administration will have to refuse to attend the performance. This refusal will not be the basis for refunding the cost of the purchased ticket to the spectator.
Return of tickets
Ticket refund policy (Offer Agreement)
- These Rules determine the procedure and conditions of the Contractor's provision to (LLC «MTS Live», OGRN1137746647114, TIN 7710944197, legal address: 109147, Moscow, Tagansky municipal district, Vorontsovskaya St, 1/3 bldg.2А) the Buyer (an individual using the Contractor's services in accordance with the provisions of these Rules) of services on formation and provision of the paid Electronic ticket on a strictly accountable form for the selected entertainment event via the website of the Non-profit Partnership "Chekhov International Theater Festival" www.chekhovfest.ru www.chekhovfest.ru
Ticket refund at the request of a spectator
- When filling out a refund ticket, the Buyer expresses his consent to the processing of personal data in accordance with Article 9 of the Federal Law of 27.07.2006 № 152-FZ "On Personal Data" for automated, as well as without the use of means of automation, processing and use of his personal data. When returning tickets, the Buyer expresses its full consent to the amount of deductions, in accordance with the Federal Law of 18.07.2018 № 183-FZ.
Federal Law
On Amending the Law of the Russian Federation
«Fundamentals of Legislation of the Russian Federation in Culture»
Resolution of the Russian Government from 18.10.2020 No 1491
Dear Audience,
The personalized ticket sales project is a pilot program. It is an experiment not only for the audience, but also for 99 stage and concert venues in Moscow, as well as for all event organizers working at these venues. We understand that this raises many questions, and we will strive to answer them promptly.
Ticket office staff on call:
Phone: +7(495) 629-77-21 (weekdays from 12.00 to 19.00)
E-mail: tickets@chekhovfest.ru